Privacy Policy
What Solo keeps, why, who sees it and how to remove it.
Last updated: 4 November 2026
Who we are
Run from Australia. Email hello@soloswitch.app. Solo is an invite-only beta for people in Australia aged 18+.
What stays on your iPhone
- Your card: in the iPhone's Keychain. It never reaches our servers. Solo types it only into the retailer's payment page, after your go ahead.
- Logins Solo makes at a retailer: in the Keychain.
- ID details (licence, passport, Medicare), if a retailer needs them: Solo types them into the retailer's own page. Held for a person finishing your switch, they're encrypted on our server and deleted when it's done, or after 7 days.
- Texted codes: you type them. They never reach our servers.
What our server keeps
- Your profile, if you sign in: name, email, phone, address, date of birth.
- Your bills: provider, plan, amount, usage, rates, dates, account and meter numbers.
- Bill scans: the file is read, not kept. What was read stays on your bills and switches until you delete them.
- Your switches: what you switched, your details for that switch and your go ahead.
- Bill history, only if you turn on Keep my bill history: each bill's dates, amount, rates and usage, under a random household code, not your email. It never includes your account, meter or plan name.
- Your messages and replies.
- Device details: an address for alerts to your iPhone, and your Apple sign-in link.
If you connect Gmail
- Google's read-only permission covers your whole mailbox. Solo only searches for mail from billers and retailers, including your spam folder, and keeps Google's access to look again.
- It keeps what it reads from your bills, and short notes about your orders.
- It keeps card warnings, and car and government notices (the sender, subject and up to 3,000 characters of text, for up to 120 days).
- While a switch needs them, it keeps the eSIM code, reset link or username a retailer emails you. An eSIM code goes when your phone takes it or after 7 days, and a reset link or username after a day. Sign-in codes are passed to your phone and not kept.
- Your other emails aren't kept. To spot a missed biller, Solo may read the sender and subject of bill-like mail, then discards them.
- Disconnect in the app. Solo asks Google to end its access, deletes its own copy and stops reading your mail.
What we log, and why
We log Solo's work to fix and improve it. For now we keep these logs with no end date.
- App use and errors: screens you open, what you do, errors, your email if you're signed in, your IP address and device type.
- Solo's jobs: each job's steps on a retailer's page, the time per page, how it ended, any later retailer email timing, and your first bill against the promise, marked real or test, under a random household code. The phone removes personal details first. The server only checks for emails, long numbers and street addresses, so a name could slip through.
- Page steps that worked, shared to help the next customer, with no personal details.
- Website visits: we count each visit to soloswitch.app on our own servers. We note the sending site, any campaign tag, phone or computer and its system, your state by time zone, how far you scroll, how long you stay and if you join the waitlist. No cookies and no IP address kept, and the count is never linked to your email. Kept up to 400 days.
- The waitlist: if you join, your email, where you came from and your IP address.
Who sees it
- The retailer you choose: what it needs to set up your service.
- Anthropic (Claude): reads your bills and those emails, runs Solo's agent and answers Ask Solo. It sees what a retailer's page shows, like your name and address. Solo hides your card and passwords from it, and masks the eSIM codes, usernames, passwords and PINs it recognises in emails it sorts. Sign-ups use Solo's API account. Ask Solo and our fixing tool use the owner's Claude plan for now, under that plan's terms, and side jobs like getting an nbn ID try it first.
- nbn and OptiComm: your address, to check its service.
- Google, if you connect Gmail. Apple, for sign-in and alerts.
- Netlify (hosting and storage), Resend (email) and Cloudflare (our domain). Your data may be stored or handled outside Australia.
- Solo Save, our sister app: given your email, it gets each bill's kind, the provider of any better deal, the yearly saving, and when Solo checked.
- The Solo team and our AI tools, when something needs fixing. They may read your account, bills, switches and messages. Every look in our control room, and by our fixing tool, is logged.
We never sell your data or share it with marketers or comparison sites.
How long we keep it
- Your profile, bills, switches and messages: until you delete them or your account. An unused account with no bills, switches or Gmail goes after 90 days.
- Scan records and bills waiting for you to check: up to 30 days.
- Backup copies: 30 days.
- Our host's function logs: we keep names, emails and account numbers out of them.
Deleting your account
In the app: Profile, Delete my account. If we remove you from Solo, the same happens on our servers, and your iPhone clears its copy when it next syncs. Solo:
- Asks Google to end its access, deletes Solo's copy and stops reading your mail.
- Removes your profile, bills, switches, messages, scans, Gmail records, your invite, your household's logs and bill history. Job records (codes, cost and times) and first-bill and offer records stay, with nothing linking them to you.
- Takes your email, IP address and device type out of app logs. Counts stay, unlinked from you.
- Takes you out of backup copies that night. A backup can still hold your email and a line from a nightly check for up to 30 days.
Two things stay tied to you: a note that an account was deleted, for 91 days, so an old device can't restore it (it holds your email until that night's clean, then only a scrambled key), and your choice not to get deal emails, so you aren't emailed if you return.
How we keep it safe
- Data travels over encrypted connections.
- Gmail access, eSIM codes, reset links, usernames and ID details are encrypted on our server.
- If a breach is likely to cause serious harm, we'll tell you and the Commissioner below.
Your rights
Email us to see what we hold, correct it, or stop Solo watching your bills. We'll answer within 30 days, under the Privacy Act 1988 (Cth). You can complain to the Office of the Australian Information Commissioner.
Cookies and changes
We don't use cookies for analytics or advertising. If a change here matters, we'll tell you first, in the app or by email.